Koyama Coffee Roasters - Brewing Change

Koyama Coffee Roasters ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our site, use our online platform, purchase our products, or otherwise interact with us. This policy applies to all activities related to our specialty coffee roasting, wholesale coffee bean supply, retail coffee sales, online coffee subscription service, and coffee brewing equipment sales.

Information We Collect

We collect several types of information from and about users of our services, including:

**Personal Information:** This includes information that can be used to identify you directly or indirectly, such as your name, shipping address, billing address, email address, phone number, payment information (credit card details are processed securely by our payment processors and are not stored directly by us), and order history. We collect this information when you create an account, place an order, subscribe to our newsletter, or contact us.
**Usage Data:** This includes information about how you use our site, products, and services. This may include your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of your visits.
**Cookies and Similar Technologies:** We use cookies and similar technologies (e.g., web beacons) to collect information about your browsing activity. Cookies are small data files stored on your device that help us improve our site and personalize your experience. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

How We Use Your Information

We use the information we collect for the following purposes:

**To Provide and Improve Our Services:** We use your information to process your orders, manage your account, provide customer support, personalize your experience, and improve our site and services.
**To Communicate with You:** We use your information to send you order confirmations, shipping updates, newsletters (if you have subscribed), and other important communications.
**To Process Payments:** We use your payment information to process your orders and prevent fraud.
**To Personalize Your Experience:** We use your information to personalize your experience on our site, such as recommending products that you may be interested in.
**To Comply with Legal Obligations:** We may use your information to comply with applicable laws and regulations.

Sharing Your Information

We may share your information with the following categories of recipients:

**Service Providers:** We share information with third-party service providers who help us operate our business, such as payment processors, shipping companies, email marketing providers, and website hosting providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
**Business Partners:** We may share information with our business partners, such as distributors and retailers, to fulfill your orders or provide you with other services.
**Legal Authorities:** We may disclose your information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights or the rights of others.
**Business Transfers:** In the event that we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include using encryption, firewalls, and other security technologies. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

You have the following rights regarding your personal information:

**Access:** You have the right to access the personal information we hold about you.
**Correction:** You have the right to have your personal information corrected if it is inaccurate or incomplete.
**Deletion:** You have the right to have your personal information deleted in certain circumstances.
**Restriction of Processing:** You have the right to restrict the processing of your personal information in certain circumstances.
**Data Portability:** You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
**Objection:** You have the right to object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at the address provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Japan. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to protect your information when it is transferred internationally.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and, if the changes are significant, we will provide a more prominent notice (such as an email notification).

If you have any questions or concerns about this Privacy Policy, please contact us at:

Koyama Coffee Roasters 2-15-8 Kamimeguro, Meguro City, Tokyo, Tokyo, 153-0051 Japan

Phone: +81 3-5725-3301